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Kreyòl Ayisyen

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Help

Frequently Asked Questions

How can I register?

How can I register? To register, click on the "Register" tab on our website or app, fill out the registration form with your basic information, and follow the instructions.

Issues with Login

faqs.problems_login.question_1: You can click on the "Forgot my password" link on the login page and follow the instructions to reset your password.

faqs.problems_login.question_2: Make sure you are using the correct credentials. Check your <<Email & Password>>. If the problem persists, contact support.

More informations

Issues with First Login

My account is not activated?: If you have just received your credentials and see the error message "your account is not activated" during login, contact support.

Why didn't my account confirmation email arrive?: Check your spam folder and ensure the email address is correct. If it's not there, contact us for assistance. <<TIP: It might be helpful to use a different email address if the current one is not working due to various issues.>>

Blocked Account

Why was my account blocked?: Accounts can be blocked for security reasons. Contact our support for assistance.

How long does it take to unblock my account?: The time to unblock an account can vary. Contact our support for specific information about your account.

Temporary Block

Why is my account temporarily blocked?: Temporary blocking may be due to suspicious activities. Wait for some time and try again.

Can I speed up the unblocking of my temporary account?: Unfortunately, unblocking is automatic and cannot be accelerated. Wait for the specified time.