Delete Account

Delete Account – Ecovoy

If you wish to delete your Ecovoy app account, please follow the steps below:

✅ How to request deletion

  • Open the Ecovoy app.
  • Go to “Profile” > “Settings” > “Delete Account”.
  • Confirm the request.
  • Or send an email to: support@ecovoy.com with the subject “Delete account”.

🔒 Data that will be deleted:

  • Full name
  • Email address
  • Phone number
  • Search and booking history
  • Login/authentication data

🗂️ Data that may be retained:

Some transaction-related data may be retained for a limited time as required by law.

⏱️ Deletion timeline:

Deletion will be completed within 7 business days after the request.

📌 Notes:

  • Deletion is irreversible.
  • Cancel subscriptions before deleting your account.

🧹 Delete only some data

If you want to delete only part of your data (such as search or booking history) without deleting your account, send a request to: support@ecovoy.com with the subject “Delete my data”.

FAQs

Find answers to the most common questions about our services.

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Yes! Ecovoy allows you to send mobile recharge internationally from most countries. Check the list of supported countries on our website or app.

Most recharges are completed within a few minutes. In rare cases, it may take up to 30 minutes depending on the operator network.

Yes! We regularly offer promotions and discounts for international recharge. Check the "Promotions" section on our website or app to stay updated.

If a recharge fails, the amount will be automatically refunded to your original payment method within 24 hours. For any issues, contact our support team.

Yes! Ecovoy works on Android, iOS, and any modern web browser, so you can send recharge easily from your smartphone, tablet, or computer.

To register, click on the "Register" tab on our website or app, fill out the registration form with your basic information, and follow the instructions.

If you are having trouble logging in, try the following steps:
  • Check if your credentials (email and password) are correct.
  • Click "Forgot Password?" to reset your password.
  • Ensure your device is connected to the internet.
  • If the problem persists, contact customer support.

We accept various payment methods, including credit cards, bank transfers, and digital wallet payments.

Yes, we take the security of your data very seriously. We use advanced encryption technologies and follow best security practices to protect your personal information.

If you did not receive the password reset link, follow these instructions:
  • Check your spam or junk mail folder, as the email might have been filtered.
  • Ensure that the email address provided is correct and active.
  • Wait a few minutes, as there might be a slight delay in email delivery.
  • If you still do not receive it, try resending the password using the "Resend Password" option on the website or app.
  • If the problem persists, contact customer support for further assistance.

To update your personal information, log in to your account, go to the "My Profile" section, and edit the details you want to change. Be sure to save the changes before exiting.

You can contact our customer support through the chat on the website, by sending an email to support@ecovoy.com, or by calling our customer service number available in the "Contact" section of the website.

Frequently Asked Questions

Find answers to the most common questions about our services.

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Connect with Ecovoy

Have questions, need support, or want to explore a partnership? Our team is ready to help you find the right solution.

Address

Brasil

Chapecó

Call Us

+1 1234 254445 41

Email

General Inquiries: contact@ecovoy.com

Customer Support: support@ecovoy.com

Business Partnerships: partnerships@ecovoy.com

Working Hours

Customer Support:
Available 24/7